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Elvra Customer Recovery

STOP LOSING CUSTOMERS
YOU ALREADY PAID TO FIND.

Elvra Customer Recovery helps businesses capture leads, follow up with enquiries, recover forgotten opportunities and bring existing customers back.

Your business shouldn't have to remember every customer. Elvra does.

Customer Recovery
Live
12
New Leads
8
Follow-Ups Due
5
Quotes Waiting
3
Bookings
Potential Revenue
R45,000
Recovered Revenue
R12,500
Today's Recovery Actions
8 follow-ups due
3 quotes waiting
2 customers to re-engage
1 abandoned booking
LEAD
FOLLOW-UP
BOOKING
CUSTOMER
RETURNING
The Problem

YOUR BUSINESS MAY ALREADY
BE LOSING CUSTOMERS.

Not because your business is bad. Because nobody followed up.

CUSTOMER

Hi, how much would it cost to build a website?

BUSINESS

Gets busy. No follow-up.

Customer contacts another company. SALE LOST.

CUSTOMER

I'll think about it.

BUSINESS

Moves on to the next customer. Nobody follows up.

SALE LOST.

CUSTOMER

Requests a quote. Quote is sent.

BUSINESS

Customer doesn't respond. Nobody follows up.

SALE LOST.

CUSTOMER

Was a customer 6 months ago.

BUSINESS

Nobody contacts them again.

POTENTIAL REPEAT SALE LOST.

CUSTOMER

Starts booking. Doesn't finish.

BUSINESS

Nobody contacts them.

POTENTIAL BOOKING LOST.

These customers didn't always say NO.

They were simply forgotten.

The Concept

ELVRA REMEMBERS.

1
Who contacted the business
2
What they wanted
3
When they contacted the business
4
Whether they received a response
5
Whether they received a quote
6
Whether they booked
7
Whether they became a customer
8
When they were last contacted
9
When they should be contacted again
10
Whether they have returned
11
Whether they need another service

Instead of relying on the business owner's memory, spreadsheets, WhatsApp chats or sticky notes, Elvra creates one organized customer journey.

What It Does

BUILT TO RECOVER
LOST OPPORTUNITIES.

YOUR NEXT CUSTOMER MIGHT ALREADY BE IN YOUR DATABASE.

Every enquiry, lead and customer is captured and organized in one place — ready to be followed up.

FOLLOW UP WITHOUT CHASING PEOPLE.

Automated follow-up sequences contact customers at the right time, so you don't have to remember.

BRING OLD CUSTOMERS BACK.

Identify customers who haven't returned and re-engage them with a simple message.

TURN FORGOTTEN OPPORTUNITIES INTO REAL CUSTOMERS.

Recovery Opportunities show you exactly who needs attention and what action to take.

SEE WHAT'S BEING LEFT ON THE TABLE.

Potential revenue, waiting quotes, and inactive customers — all visible on one dashboard.

ONE CUSTOMER JOURNEY. ONE SYSTEM.

From first contact to returning customer, every interaction is connected in a single timeline.

Customer Journey

FROM FIRST CONTACT
TO RETURNING CUSTOMER.

Discovers Business
Enquiry
Lead Captured
Response
Follow-Up
Quote
Booking
Service
Feedback
Review
Re-Engagement
Returning Customer

Customer Timeline Example

September 1
Lead created
September 1
Enquiry received
September 2
Follow-up sent
September 4
Quote sent
September 7
Follow-up sent
September 9
Customer accepted quote
September 12
Appointment completed
September 13
Feedback requested
March 13
Customer re-engagement recommended
Automation

AUTOMATIC FOLLOW-UP
ENGINE.

Elvra follows up automatically — so no customer is ever forgotten.

Default Lead Follow-Up Sequence

DAY 0

Hi John, thanks for contacting us. We've received your enquiry and we're happy to help.

DAY 1

Hi John, just following up on your enquiry. Do you have any questions we can help with?

DAY 3

Hi John, just checking in regarding your enquiry. We're still happy to help whenever you're ready.

DAY 7

Hi John, we wanted to check in one more time. If you'd still like help, simply reply and we'll assist you.

Visual Follow-Up Builder

WHENNew lead created
WAIT1 day
CHECKHas customer replied? NO
SENDFollow-up #1
WAIT2 days
CHECKHas customer replied? NO
SENDFollow-up #2
WAIT4 days
SENDFinal follow-up
ENDSequence complete
IF CUSTOMER REPLIES → STOP AUTOMATION

Automatically Stops When

Customer replies
Customer books
Customer becomes a customer
Customer requests no further messages
Business owner stops automation
Lead is marked lost
Retention

KEEP CUSTOMERS
COMING BACK.

POST-SERVICE FOLLOW-UP

After a service is completed, Elvra automatically asks how the experience was.

Hi John, thanks for choosing us. We hope everything went well. How was your experience?

If positive: encourage a review. If negative: alert the business owner privately.

REVIEW REQUEST

After positive feedback, request a review on the platform the business chooses.

Thanks for your feedback! We'd really appreciate it if you could leave us a review.

Business owner configures review destination (Google, Facebook, etc.)

CUSTOMER RETENTION

Identify customers who haven't returned and get recommended re-engagement actions.

Sarah Williams — Last service: March 10 — 6 months inactive — Recommended: Re-engage

Configurable: 30, 60, 90 days, 6 months, 12 months.

WIN-BACK CAMPAIGNS

Select inactive customer groups and send win-back campaigns with optional offers.

Hi John, it's been a while since we've seen you. We'd love to help you again. Is there anything you need?

Discounts are optional — the business owner chooses.

Dashboard

SEE WHAT NEEDS
YOUR ATTENTION.

One dashboard answers: Who needs my attention? Which leads haven't been followed up? Which quotes are waiting? How much potential revenue is sitting here?

Recovery Opportunities

HOT LEADS
12
opportunities
R32,000
potential
QUOTES WAITING
5
opportunities
R18,000
potential
FOLLOW-UPS DUE
8
opportunities
R9,500
potential
ABANDONED BOOKINGS
2
opportunities
R4,000
potential
RETURNING CUSTOMERS
7
opportunities
R17,500
potential
INACTIVE CUSTOMERS
14
opportunities
R22,000
potential

Revenue Recovery

Potential Revenue
R45,000
Recovered Revenue
R12,500
Recovery Rate
27.8%

Only count revenue as "recovered" if an actual conversion or payment has been recorded.

Today's Recovery Actions

8 follow-ups due
3 quotes waiting
2 customers to re-engage
1 abandoned booking
4 appointments tomorrow
Interactive Demo

SEE WHAT ELVRA
CAN RECOVER.

Customer
John Smith
Enquiry
Website redesign
Value
R8,000
Status
No follow-up
Elvra Recommendation: Follow up now

Hi John, just checking in regarding your website enquiry. We're still happy to help whenever you're ready.

Value Calculator

WHAT COULD ELVRA
RECOVER FOR YOU?

R2,500
20
10%
Potential Revenue
R50,000
Recovered Revenue
R5,000

This is an estimate only. Elvra does not guarantee revenue results.

Ecosystem

CONNECTED TO YOUR
ELVRA ECOSYSTEM.

ELVRA RECEPTIONIST

Lead entry channel

The Elvra Receptionist becomes one of the possible lead-entry channels. When a customer calls, the receptionist captures their details and creates a lead that enters the Recovery System automatically.

Customer Calls
Elvra Receptionist Answers
Customer Provides Details
Lead Created
Enters Recovery System
Follow-Up
Booking
Customer
Learn about the Receptionist

WEBSITE LEAD CAPTURE

Elvra websites connected

Elvra websites include a lead capture widget. When a visitor submits an enquiry, a lead is created in the Recovery System automatically — assigned as "Website" source with "New" status.

Name
Phone
Email
Service
Message
Submit Enquiry
Explore Elvra Websites
Elvra Customer Recovery

YOUR BUSINESS SHOULDN'T HAVE TO
REMEMBER EVERY CUSTOMER.

Elvra does.

From the first enquiry to the next purchase, Elvra helps businesses capture opportunities, follow up consistently and bring customers back.

SEE WHAT ELVRA CAN RECOVER
FOR YOUR BUSINESS.

BOOK A FREE DEMO
Customer Recovery